Frequently Asked Questions

Everything you need to know about bringing Bref into your home.

What is the typical shipping timeframe for furniture?

Standard furniture orders are processed within 2-3 business days. Delivery typically takes 7-10 business days depending on your location and the size of the item.

Do you offer white-glove delivery services?

Yes, we offer premium white-glove delivery for large furniture pieces, which includes room-of-choice placement, assembly, and removal of all packaging materials.

What is your return policy for home decor?

We offer a 30-day return window for most home decor items. Products must be in their original packaging and unused condition to qualify for a full refund.

Are your wood products sustainably sourced?

At Bref, we prioritize the planet. 90% of our wooden furniture is crafted from FSC-certified timber or reclaimed wood to ensure environmental responsibility.

How can I track my order status?

Once your order ships, you will receive an email with a tracking number and a link to our logistics portal to monitor your shipment in real-time.

What payment methods do you accept?

We accept all major credit cards, PayPal, and flexible financing options through Affirm to help you create your dream home now and pay later.